Dale Lodge / Dale Mount Residential Community, Southfleet, Kent
December 2017

"The management & staff at Dale Lodge are a credit to this profession & care home. They have an eye for detail and are hard working ensuing the clients are well & happy. This is an Accreditation to them, and it cannot go unnoticed by higher Management & Directorship, that is the reason I write to you.

On Friday 15 / 12 / 17 my wife & I were invited to the Dale Lodge Christmas Jumper Party. We were absolutely astounded by what we were greeted with when we arrived - A warm greeting at reception, followed by a terrific evening with my parents, staff, management & other family members of clients. This Event was " FANTASTIC " you could not have wished for anything better.

There was some surprises to add, firstly, my mother dancing with the carers and other clients plus with myself on a slow dance and dancing with my wife, joining in with a Sing-a-long and most astonishing of all my Step-Father (in the 47 years he has been married to my mum), I have never seen him so happy at a party, seeing him join in, sing & clap along to the music, until this fabulous Dale Loge Christmas Party. This was followed by a Firework display & superb Buffet spread.

This Evening at Dale lodge was 10 out of 10, First Class.

This was only made possible by the hard working Management & staff who I witnessed running themselves to breaking point to make this such a special occasion or in my view, The Dale Loge Christmas Extravaganza, Top Class. This will live on with my wife & I as this memory of how fantastic this Care home is, in the tender loving care, wellbeing & happiness of us all. I would like to respectfully request if you would be so kind as to recognise Kerry, The Manager, Caroline Deputy Manager, Lisa, Lauren, & Margaret and other staff members who I touched base with on this evening, some form of Accreditation from higher Management & Directorship for their tireless & relentless hark work. They well deserve a Medal.

Many Thanks, Respects & Regards,
Mr Stephen Wood."

Charles Lodge Residential Community, Hove, East Sussex
November 2017

"I wanted to drop you a line to commend your team at Charles Lodge, in particular Gloria, Jean and Jan but not forgetting Maria and Andy (the chef) for the magnificent support they gave to my mother over the last few years until her peaceful passing on 8 November.

They really went beyond the call of duty to support myself and my mum, during a very difficult period and I cannot speak highly enough of the whole team at Charles Lodge and the work that they do for your residents.

Kind regards
Mrs A"

Walmer Care Centre, Residential Community, Deal, Kent
May 2017

"Our mother ............, was resident at Carleton Mead for the last three and a half years, until her death on the 11 th May.

My Brother, husband and I would like to say how much we appreciated the care and compassion shown at all times to her. We were also made very welcome and always well informed of all events! Jill and her staff did an amazing job as mum could be quite difficult.

I have written to them but would hope that you also convey our thanks to them all for their dedication and professionalism. Once again, many thanks.

Your Sincerely
Pat and Mike Trice David Trufitt"

Alexander House Residential Community, Dover, Kent
May 2017

"I am writing to tell you how much my wife and I have appreciated the excellent care given to ……………, my wife’s late mother.

Throughout her stay in Alexander House she was treated with respect and kindness, especially during her last hours on the 16 th April.

We were so grateful that the compassionate carers on duty were able to ensure that she remained in her own room and did not end her life in an A&E department where nobody knew her!

We have always been welcomed at the home and never had any concerns about Mum’s care by your cheerful caring staff.

Natalie is an excellent manager and obviously has empathy with the residents and their families. She has always been very easy to talk with.

Yours Sincerely
Ron et Elaine Mathews."

Chestfield House
April 2019

"My Mum was always cared for by the staff at Chestfield House with care, compassion and dignity. In her final days, they were extremely supportive to us as a family. Nothing was too much trouble. They showed understanding and empathy and their affection for Mum was more than apparent. Her loss was as sad to them as it was to us. We cannot speak highly enough of all the staff and we will always appreciate their kindness."

Dale Lodge
April 2019

"Had a wonderful afternoon tea to celebrate Mother's Day with my family and the girls did us proud. I can't express how grateful I am that my mum is being looked after by such wonderful caring angels.Their love and devotion never stops to not only the clients but to their families too."

Walmer Care Centre
March 2019

"I'm really pleased with the care, kindness and patience shown to my sister as she settles into her new surroundings. The overall atmosphere is relaxed, comfortable and very homely. I can pop in to see my sister at any time and I'm always made to feel welcome and greeted with a smile whenever I visit.

All the staff are friendly, cheerful and helpful but most of all they treat all the residents with respect, dignity and compassion. The staff keep me well informed as to my sister's care plan/needs etc and if I have any queries they are addressed promptly and efficiently."

Whitstable Nursing Home
February 2019

"My mother came to this home in October 2018. From this first day, she was treated with care and dignity from all members of management and staff. No problem was too small for them all to be helpful with, right from the manager, down to the domestic staff and everyone in between. The nurses and carers have very high standards and always done everything with a smile and a laugh to make my mother as happy as possible. I would also like to mention the staff in the kitchen, as nothing was too much trouble for them. My mother was very lucky to have been with such caring people."

Edward House
February 2019

"Mum spent three weeks convalescing here following an operation and was very happy. She settled extremely quickly; staff were very efficient and caring and Mum was made to feel like one of the family. Having been reluctant to go here initially, Mum was reluctant to leave! We would have no hesitation in placing her, here again, should she require respite or longer-term care, and the family would like to thank the team at Edward House for their kindness and for providing us with peace of mind."

Alexander House
December 2018

"I visit Alexander House to see some friends of mine. I am always made to feel welcome by the staff and given a degree of privacy to talk to my friends. The staff always supply tea and cake which is most welcome.

The private rooms are always clean and tidy and the meals provided to residents are always wholesome."

Charles Lodge
December 2018

"My mother has been a resident at Charles Lodge since July 18 and has benefited from the comfort, care and activities provided by the home.

She particularly enjoys the visiting musicians and singers. She also speaks highly of the food provided.

It was a joy to see her singing and interacting happily at the recent Christmas party to which we were invited. The staff are always welcoming and helpful when I visit and will provide answers to any queries I raise. I am reassured that my mother is safe and well cared for and afforded dignity in her declining years."

August 2018

"My mother has been at Eastfield for 5+ years. In all the time she has been there, I have never had any concerns about her care. All the staff have always been caring, compassionate and friendly to my mother and to all my family. Nothing is too much trouble and everything is done with a smile and general concern. I would highly recommend Eastfield to anyone need of residential care."

Dale Mount
April 2018

"My great aunt has settled in nicely and is happy and well looked after. The staff are all caring and cheerful, there is always a happy atmosphere and plenty of activities to keep the residents amused. They also have spa days, so the ladies always have lovely hair and nails."

Harbledown Lodge
March 2018

"Harbledown Lodge staff and management have gone above and beyond to ensure my mum is in a safe and caring environment and that she receives the care she needs. I live abroad and knowing mum is in the best place for her has made it easier for me, as well as knowing she is safe and cared for going forward. We have been here 2 days and so far I can't fault them."

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